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Project Report on B.P.O. And Call Center

Project Report on B.P.O. And Call Center
Project Report on B.P.O. And Call Center
Product Code : Project Report
Brand Name : ITI
Product Description
Project Report On B.P.O. And Call Center

First   of   all  it  is  necessary  to   understand   what    is outsourcing.  Outsourcing encompasses a wide range  of  services, from    a  particular  project  to  a  technical  domain  to  all activities. A successful outsourcing project is only possible  if the  outsourcing decision has taken into consideration all  known costs  and  benefits  associated with the  project.  It  is  also important   that  the  contract  be  effectively  negotiated  and managed.   Business    Process   Outsourcing    (BPO)    is    an  appropriately structured arrangement between an Organization  and an Outsourcing supplier to perform services, which were otherwise conducted   in-house. Outsourcing is becoming an accepted way  of functioning for organizations  the world over, however  companies  remain  pensive when  it  comes  to entrusting external  agencies  with   critical application and company information.  Outsourcing can  be a  viable option when executed with adequate  safeguards. Prior  to  taking  an  outsourcing    decision,    one   has   to  examine   the   different perspectives  with its pros and cons on whether  to  outsource  or not. Outsourcing can deal with a  wide range  of  services, from any domain. Each situation  requires  a different understanding of  the priorities, measures, costs,  and the benefits involved. Business  Process Outsourcing (BPO) is the delegation of  one  or more IT-intensive business processes to an external provider that in turn owns, administers and managers the selected  process  based on defined  and  measurable  performance criteria.

Cost Estimation

Land & Building (Area 1800 sq.mt.)  Rs. 3.42 Cr.
Plant & Machinery  Rs. 6 Cr.         
W.C. for 2 Months  Rs. 2.76 Cr.           
Total Capital Investment  Rs. 12.61 Cr.              
Rate of Return  121%   
Break Even Point 39%

Note: ITI can modify the Capacity and Project Cost based on your requirement.

Contents of the Project Reports


  • Introduction
  • Uses and Applications
  • Properties
  • Market Position
  • Present Manufacturers
  • Detailed Process of Manufacture
  • Formulations
  • B.I.S. Specifications
  • Process Flow Sheet Diagram, Plant Layout,
  • Cost Economics with Profitability Analysis
  • Capacity
  • Land & Building Requirements with Rates
  • List & Details of Plant and Machinery with their Costs
  • Raw Materials Details/List and Costs
  • Power & Water Requirements
  • Labour/Staff Requirements
  • Utilities and Overheads
  • Total Capital Investment
  • Turnover
  • Cost of Production
  • Break Even Point
  • Profitability
  • Land Man Ratio
  • Suppliers of Plant & Machineries and Raw Materials
  • Cash Flow Statement
  • Repayment Schedule
  • Interest Chart
  • Depreciation Chart
  • Projected Balance Sheet for 5 Years etc.


Industrial Technologies, India

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Industrial Technologies, India
4449, Nai Sarak, Main Road, Delhi - 110006, India
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Mr. Ankur Gupta (CEO)
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